slots17Privacy Policy
This page describes what data we collect when you use slots17 and how we keep that data protected. We operate a platform available where local law permits, accepting account registrations and deposits from users in supported jurisdictions. Our privacy practices reflect our commitment to safeguarding your personal information and payment details across all interactions with our platform.
We collect information necessary to verify your identity, process your deposits and withdrawals through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, and provide customer support. We do not sell or rent your personal data to third parties. Your information is used only to operate slots17, comply with applicable law, and deliver the services you request.
This policy applies to all account holders, regardless of whether you access slots17 from Jakarta, Surabaya, Bandung, Medan, Semarang, Yogyakarta, or any other supported region.
What data we collect on slots17
Account registration and identity information
When you create an account on slots17, we collect your email address, phone number, full name, date of birth, and residential address. We use this information to create and manage your account, send you account notifications and support messages, and verify your identity during the Know Your Customer (KYC) process. Your email and phone are used as recovery mechanisms if you forget your login credentials or need to contact support.
Payment and financial information
We collect information about your payment methods. When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), we receive your e-wallet identifier or bank account number. We do not store your full payment card details or e-wallet passwords—payment processing is handled by third-party payment processors who hold PCI compliance certifications. We store transaction records showing the amount, date, method, and status of every deposit and withdrawal. These records are retained for audit purposes and dispute resolution.
Identity verification documents
During your first withdrawal request, we ask you to submit a copy of your government-issued ID (passport, driver's license, or national ID card) and sometimes a recent utility bill or bank statement. We store these documents securely and use them only to verify that you are the person who owns the account and to comply with financial regulations. We do not share these documents with any third party except as required by law. We retain them for a minimum of five years to satisfy audit and legal requirements.
Game activity and account behavior
We collect data about your game activity on slots17—which games you play, how often you play, your win/loss history, and the time and date of your activity. We use this information to prevent fraud, detect suspicious account behavior, and improve our game offerings. We also use it to calculate your account balance accurately and to process payouts. This data is not shared with third parties and is used solely for platform operations.
Communication and support logs
When you contact our support team via the help section, we collect and retain your support messages, our responses, and any attachments you send. We use these logs to resolve your issues, improve our support process, and detect patterns in account problems. Support logs are retained for one year after your last contact.
Device and network information
We collect information about the device you use to access slots17—your device type (mobile, tablet, desktop), operating system, browser type, and IP address. We use this information to detect fraudulent login attempts, prevent account takeovers, and optimize the platform for different devices. We do not use this information to identify you personally; it is linked to your account for security purposes only.
How we use and protect your data
Third-party processors and data sharing
We use third-party service providers to process payments, send transactional emails, and provide customer support tools. These processors are contractually bound to keep your data confidential and to use it only for the purposes we specify. Our payment processors (the entities that handle DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank VA transfers) may store hashed versions of your payment information for fraud prevention. We do not share your personal information with marketing agencies, data brokers, or advertisers. We may disclose your information to law enforcement or government authorities if required by applicable law or court order.
Data retention and deletion
We retain your account information for as long as your account is active. If you close your account, we retain your transaction history and KYC documents for five years to comply with financial regulations. After five years, personal information is deleted unless law requires us to retain it longer. If you wish to delete your account before that period, contact our support team. We can deactivate your account and anonymize your personal information while retaining transaction records required by law.
Cookies and tracking
We use cookies to maintain your login session, remember your preferences, and detect fraud. Session cookies expire when you close your browser. Preference cookies allow us to remember your language and display settings across visits. We do not use cookies to track you across other websites. You can disable cookies in your browser settings, but doing so may prevent slots17 from functioning properly. We do not use third-party analytics cookies that track your behavior on other sites.
We at slots17 treat your data as a trust responsibility, not a commodity. Encryption, access controls, and retention limits are the foundation of our privacy practice.
Your rights and contact information
You have the right to access, correct, or delete your personal information. You can request a copy of all data we hold about you by contacting our support team. We will provide it in a readable format within one business day. You have the right to object to the processing of your data for marketing purposes (though we do not send marketing emails without your consent). You have the right to lodge a complaint with a data protection authority if you believe we have violated your privacy rights. Our support team is available in English via the help section. We aim to respond to all privacy inquiries and data requests within one business day. If you have questions about how we use data collected during Idul Fitri, Idul Adha, Imlek, Nyepi, or other holidays when banking services may be slower, contact support—we can clarify our data handling practices and retention timelines.
Policy updates
We may update this privacy policy from time to time to reflect changes in our practices or applicable law. We will notify you of material changes by email to your registered address or by posting a notice on slots17. Your continued use of the platform after any update constitutes your acceptance of the revised policy. This policy was last updated and is effective immediately upon publication.